Hello - Interested in joining our team?

Lapis Lounge, a trailblazer in the hospitality industry, is searching for multiple personable and organized Front of House Hospitality Champions to join our vibrant team. At Lapis Lounge, we pride ourselves on delivering unparalleled hospitality. As a Front of House Assistant, you’ll be the warm, welcoming face that greets our guests, setting the tone for their entire experience. Join us in a tranquil and inviting space, working alongside a passionate team devoted to making a positive difference in the lives

of everyone who walks through our doors.

So, if you’re passionate about creating memorable first impressions and ensuring every guest's experience is seamless

and enjoyable, then read on and apply as appropriate!

 

A typical day at Lapis Lounge:

• Welcome guests warmly, ensuring every interaction leaves a memorable impression.

• Manage walk-ins, reservations, phone calls, and in-person inquiries with professionalism and efficiency.

• Prepare and serve a range of beverages—hot, cold, and alcoholic—as well as breakfast items, light snacks, and boards, with attention to presentation and detail.

• Oversee bookings to ensure a seamless and well-organized scheduling process.

• Address guest inquiries and provide comprehensive details about our food and beverages, specials, events, and private hire options.

• Process orders and payments accurately while maintaining efficiency in both bar and back-of-house operations.

• Engage in promotions and upselling, enhancing the guest experience by showcasing special offers.

• Maintain the Lapis Lounge environment, ensuring it remains spotless, tidy, and inviting at all times.

• Collaborate closely with the owner/manager and team members to guarantee smooth service delivery.

• Complete all relevant training, including Barista training, Level 2 Food Hygiene, Allergen training, and hospitality first aid.

​

What we are looking for:

• Exceptional interpersonal and communication skills, coupled with a customer-centric approach.

• A genuine enthusiasm for people, hospitality, and creating outstanding customer experiences.

• Strong organisational skills and the ability to juggle multiple tasks with ease.

• A knack for building rapport, fostering trust, and exuding credibility.

• Exceptional time management, able to prioritise workload and stay calm under pressure during peak periods.

• Flexibility to adapt to varied working hours, including weekends and bank holidays (hours of work range from 8.30am -11pm, although flexibility is fostered)

• Able to work across two venues in neighbouring communities.

​

​Desirable experience but not essential:

• Proven experience in a customer service role, ideally within the hospitality industry.

• ​Level 2 Food Hygiene preferred.​

​

What We Offer in Return:

• Competitive hourly rate - paid weekly.

• Comprehensive induction program and paid accredited training during your probationary period.

• Complimentary meals and beverages during full shifts.

• Free uniform to ensure you’re always ready to shine.

• Employee discounts on menu items when as a guest and discounts for immediate family.

• Flexible scheduling to accommodate personal commitments and maintain work-life balance.

• Career development opportunities to support growth through advanced training, mentorship, or opportunities for promotion within the company.

• Social events & team building days: We organize staff appreciation days, team-building activities, or celebratory outings.

• Wellness Support: We provide access to mental health resources, wellness programs, or gym memberships.

• Recognition Programs: We celebrate accomplishments with employee-of-the-month awards or public acknowledgment.​

​

Ready to leave a lasting impression with your warm smile and outstanding service? Apply today and become part of the Lapis Lounge family, where you'll craft unforgettable moments that keep our guests returning time and time again.

​